Class B (Non-medical Personal Care) Agency

Provides Non-medical services such as personal care for dressing, bathing, eating, homemaker services for routine light house cleaning, meal preparation, dishwashing, and bed making. Homemakers may also assist in teaching these tasks to the consumer and program-approved service agency services for individuals with intellectual or developmental disabilities.

Definition: One (1) CEU is equivalent to one (1) clock hour or 60 minutes of time.

Class B Agency (Non-Medical Personal Care)

$1190

Class B Non-medical First-time Administrator/Manager or Alternate Administrator/Manager Training Bundle

20 CEU's

This bundle is for Primary and Alternate Managers of Non-medical Personal Care Agencies who are new in the position.

This bundle is also great for those less familiar with Colorado Licensure regulations or want to refresh their knowledge and understanding of the foundational regulations that apply to non-medical, personal care agencies.

This bundle awards the 20 Continuing Education Units (CEUs) required by regulation.

This bundle includes:

Basic 8-hour Training
Nonmedical Licensure Regulations
Limitations of Personal Care
Complaints
Financial Management
Policy Creation
Staffing Methodologies, and
Behavior Management of the Client with Dementias or Cognitive Disorders

$1120

Class B Non-medical First-time Administrator/Manager or Alternate Administrator/Manager Training bundle WITHOUT BASIC 8

12 CEU's

Includes everything in the 20-CEU Class B Non-medical First-time Administrator/Manager Bundle WITHOUT the Basic 8-hour foundational course.

$720

Class B Non-medical Annual Training Bundle

12 CEU's

The Class B Administrator/Manager and Alternate Administrator/Manager are required to complete 12 clock hours of “approved” training each year.

This 12-CEU bundle provides a continuation from the first-timer bundle and includes six (6) courses of 2-CEU each.

We retain the right to adjust course assignments if a Learner’s account indicates duplicate enrollment in the same course within a 12-month period, ensuring a diverse learning experience without repeating topics within one year.

$150

Abuse, Neglect and Exploitation

2 CEU's

In this audio program, the learner will:

Identify responsibilities of Administrator/Manager relative to abuse and neglect training
Name symptoms of caregiver stress believed to lead to abuse or neglect
Discuss Abuse prevention strategies needed on an ongoing basis
Recognize signs and symptoms of abuse and neglect
Communicate and document suspected abuse and neglect
Appropriate Policy and Procedure

$150

Advance Directives

2 CEU's

All Home Care personnel should be able to discuss the Agency process for informing patients and clients about Advance Directives.

This 2-CEU Certificate course teaches advance directives for the Colorado home care professional.

After completing this course:

Learners will accurately identify at least three types of advance directives through the written identification of form contents, Learners will correctly verbalize when the agency staff is required to present the health care decision information to clients and patients
Learners will describe how to achieve successful survey results for being compliant with Advance Directives regulation. Includes workbook with sample policies and forms plus the Colorado brochure entitled Your Right to Make Health Care Decisions in both English and Spanish

$150

Assistive Devices in Home Care

2 CEU's

STAFF TRAINING IN ASSISTIVE DEVICES for Special Needs and Elderly Populations.

Access to assistive devices is essential for many people with disabilities and is an important part of any development strategy.

Without assistive devices, people with disabilities may never be educated or able to work.

Benefits of assistive devices are recognized for older people as a health promotion and prevention strategy.

NOTE: This course is 100% downloadable with no computer use (created in response to requests for training with offline loading! Your waiting is over).

This course offers 2.0 contact hours.

Use it over and over again with your staff as a Train-the-Trainer Program.

After completing this course, Learners will:

Understand the role of home care use of assistive devices
How the Assessment is used relative to assistive devices, and
Be able to discuss specific disabilities and/or conditions that commonly include the use of assistive devices

$379

Basic 8-hour Administrator Training

8 CEU's

This is THE foundational course from which all other courses flow.

This course provides an overview of home care agency Licensure requirements in Chapter 26 (effective 2/14/2022).

The goals of this course are to:

Enhance the understanding and effectiveness of the administrator / manager role(s) in managing the operations of an agency
Understand regulatory compliance requirements in Federal and State law that affect home care providers
Analyze the quality aspects of the compliance requirements using tools that will aid in your agency-wide quality assurance program — that evaluates the quality of consumer services, care, and safety, — and complies with the requirements for Quality Management Program in Chapter 2

Successful completion of this course requires 80% or better on two exams and meets requirements for both First-time administrators/managers and Annual training for administrators/managers.

Learning Objectives:

You will learn the skills necessary to show a clear understanding and appropriate application of Licensure Standards.

After this course, you will be able to:

List three reasons for the need for licensure
Identify differences between skilled and non-skilled services
Utilize at least five concepts of written notice of consumer rights in the home care setting
Identify 3 responsibilities of the Governing Board Administrator/Manager & voluntary PAC
Define ongoing training program components for PCWs, CNAs, Administrators, Managers & Alternates
Demonstrate at least 4 needs of a compliant Quality Management Program, Define the term, “minimum standards” and how it applies to your daily operations
Describe how to locate Chapter 26 and 2 in the Colorado Code of Regulations and briefly describe content of each
Define the term “consumer”
Compare and contrast License classification types A and B and legal limits of services therein
Illustrate dually regulated home care and what that means
Communicate the key points in 18 federal laws that affect the aged, infirm, & disabled
Consider at least 5 components required in handling Complaints/Incidents/Occurrences
Depict similarities of the Quality & Risk Management Programs
List at least 10 documents required to present to surveyors upon the initiation of an unannounced survey
Distinguish between an organization’s bylaws and articles of incorporation (organization)
Describe client rights of LEP or Limited English Proficiency and more

$150

Behavior Management and Mental Illness

2 CEU's

In this 2 CEU, non-audio course written by Bonnie MacLeod, LCSW, the learner will be able to:

Name two organizations that provide key statistics, information and support on mental illness
Define DSM and how it is used with mental illness
Name at least three mental illnesses
Express how behaviors can impact care
Identify the objective of a Behavior Management Plan (BMP)
Name expectations of a BMP that are unrealistic
Define “Behavior Report (BR)”, and
Discuss consumer cognitive ability and the affect on BMP

$150

Behavior Management of the Client with Dementias or Cognitive Disorders

2 CEU's

The video content of this 2 CEU, certificate course written by Bonnie J. MacLeod, LCSW includes:

The nature of dementia
Common behavioral issues of clients with dementias or cognitive disorders
Appropriate behavior management techniques
Inappropriate behavior management techniques
Safety of the consumer
Competency evaluation, and
Effective strategies to manage challenging behaviors in clients with dementia

Our introductory course equips caregivers with practical skills, understanding, and compassion to manage challenging behaviors without reducing the the quality of care or safety for the consumer.

$150

Care About Care Coordination

2 CEU's

“Care about Care Coordination helps home care administrators and managers learn how to communicate with everyone involved effectively so they can worry less and enjoy an optimal and engaging relationship with patients/clients.”

Course Goals:

Attendees will learn skills and tools necessary to apply State Licensure Care Coordination rules in daily operations.

Course Content

This Certificate Course includes the following curriculum, with interactive discussions, presentations and case studies.

The curriculum includes:

Review of licensure standards for Care Coordination
Common survey focus areas and frequently cited deficiencies
Challenges to monitor in Care Coordination efforts
Understand Care Coordination barriers, measures of effectiveness, evaluation of your policy and procedure for today’s care settings

$150

Care About HIPAA, Privacy and Confidentiality

2 CEU's

This Certificate non-audio course offers clear student progress indicators and unlimited replays of course material.

Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.

The curriculum includes:

Privacy and Security Rules Reputational costs of HIPAA breach
Identifiers which create PHI
Protecting privacy and security Evaluation, Competency Exam

You will learn the skills necessary to show a clear understanding and appropriate application of Licensure Standards.

After this course, you will be able to:

Distinguish between Privacy and Security rules
Recognize situations in which confidential and protected health information can be mishandled
Identify practical ways to protect the privacy and security of sensitive information
Outline the duties of the Privacy Official
Learn the costs of HIPAA breach when co-workers become careless
Understand how mishandled confidential or protected health information is a responsibility of every worker

$150

Care About Immunity

2 CEU's

Why care about immunity?

To understand how the body fights illness when germs, such as bacteria or viruses, invade the body.

The immune system uses several tools to fight infection.

Join instructor Barbara Buehner, RN, BSN in this non-audio course.

Learning Objectives for this 2-CEU Course:

Explain the relationship between disease transmission and client safety
Describe the general function of the immune system
Describe the general function of the lymphatic system
Explain the differences between specific and nonspecific immunity
Explain the differences between inherited (passive) and acquired immunity and common vaccines used today
List the steps necessary to report a contagious disease

$150

Care About Monitoring the Home Environment

2 CEU's

The home health care (HHC) setting is unique because it is both a household and a care-giving environment.

As such, it may present a risk for adverse events that could affect the health and safety of clients and patients.

Those new to the Home Care arena will learn about unsafe household conditions with potential implications for client and patient safety in the HHC setting.

Learning Objectives in this program include:

Understand the unique setting(s) of home care services
Discuss questions for your agency relative to policies and procedures pertaining to monitoring home environment risk and safety
Recognize how training creates a safety-minded culture to help reduce any occurrences in the home

$150

Care of the Fragile, Ill and Complex Client

2 CEU's

This program explores the current landscape of services for patients with complex needs, details characteristics of these clients, addresses the challenges of caring for these clients, and offers programmatic and policy changes that can help Home Care Agencies better deliver services to all clients, including those with the most complex health needs.

COURSE MATERIALS are copyrighted

Paid attendees only may use training materials.

$150

Client Care Advocate and Grievance Plan

2 CEU's

Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a Grievance Plan and position of Client Care Advocate using guiding principles, program scope, oversight and responsibilities, and data collection relative to patient rights.

A Certificate is provided after the successful completion of an evaluation and exam with 80% or better score.

This Certificate Course offers a three-part curriculum, and includes:

Client Care Advocate role and responsibilities
Grievance Mechanism Components
Communication and Training requirements
Interpretation and Translation Services requirements
Common Survey Citations

$150

Complaint & Incident Management

2 CEU's

In this video course, you will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents.

Learning objectives include:

Discuss the minimum standards for complaint & incident processing
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Includes the Complaints Guide, sample forms, policies and protocols
Real life scenarios and deficiencies are used to demonstrate requirements for compliance
Essential and Best Practices needed to meet higher standards

$150

Consumer Rights

2 CEU's

Rights and Ethics are usually flip sides of the same coin, and behind every ‘patient right’ is one or more ethical principle from which that right is derived, according to the National Institutes of Health or NIH.

Establishing clearly defined patient or consumer rights helps standardize care and service provided by all agency staff, which enables all patients or clients to have uniform expectations.

Health law by way of Chapters 26 and 2, directly impacts home care providers and patients by setting the standards for care, protecting patient rights, and ensuring access to quality health services.

CDPHE surveyors work to uphold these standards and protect the rights of both providers and patients in the healthcare system.

$150

Contracts/Contracted Personnel

2 CEU's

Managing contracts in a homecare setting can be challenging; you’re involved in numerous business relationships, have contracts with patients/consumers, and enter into vendor agreements.

All of these agreements require healthcare contracts that outline the duties and obligations each party has in the relationship while maintaining patient/consumer privacy and limiting exposure to risk.

After the successful completion of this course, you will:

Understand the minimum requirement for content of written agreements for any direct care personnel
Comprehend when a Business Associate Agreement (BAA) is needed for all non-employee personnel
Create and implement documentation for the evaluation of contractual relationships
Design and employ a plan for line item review of Contracted direct care providers (or any provider) to use in the Agency QMP/QAPI

$100

Developing New Managers

2 CEU's

The purpose of this course is to help home care agencies create a program to identify and develop internal staff for management tracks so that an adequate workforce is always being cultivated.

NOTE: This course is 100% downloadable with no computer use in response to demand for training with offline loading!

Learning Objectives:

Clarify to workers how they might move from their current roles into managerial roles
Clearly identify strengths, areas of development needed for individuals as well as the agency
Gap Assessment with Tool to help evaluate needed competencies (individual and group)
Take the time to create a development plan with each new employee
Identify Why You Should Establish Policies and Protocols for internal promotions
Know how to identify strong candidates
Work to support new managers
Understand why it is important to develop new managers and provide continuous growth opportunities

Understand that having adequate staff means always cultivating and developing internal members of your workforce.

$50

DRA 2005 Compliance Fraud & Abuse Policy and Procedure Program

HCPF AND DRA 2005 NOTICE FOR AGENCIES WITH $5M or MORE ANNUAL REVENUE: Implementing a compliance program is important to identify and prevent fraud and abuse for any entity in the health care at home industry.

The Department of Health Care Policy and Financing wants evidence of certain written policies and procedures in place that are readily available to all employees, contractors, or agents, by email on or before November 1st., 2022.

This 17-page document with an Acknowledgement form meets the requirements of the HCPF request.

$150

Emergency Preparedness Program

2 CEU's

Significant Federal Emergency preparedness regulations overlap Infection Control and Prevention, especially during a Public Health Emergency.

The goal of this 2-hour video program with Jennifer Windram, RN, BSN and former CDPHE Surveyor is to provide the fundamentals of the Federal rules along with the rules of CO Licensure.

BONUS content included in this course is:

FORMS AND POLICIES APPROPRIATE FOR ALL STANDARDS:

Four broad standards of the Federal rule, Policies & procedures
training program & drills
Coordination with other healthcare facilities
Coordination with the Community as a whole

$150

Ethics for Home Care

2 CEU's

The healthcare industry has a high regard for the issues surrounding the welfare of their clients and patients.

Doctors, nurses, and others who have the ability to affect a patient’s health are all forced to make ethical decisions on a daily basis.

This power over a client’s wellbeing creates a mandatory need for all home care organizations to develop an ethics program with an ethics committee.

Health care professionals and para-professionals practice in an environment that is complex, with many regulations, laws and standards of practice.

Learning objectives include:

Define ethics
Understand the benefits of an Ethics Program
Create strategies to address ethical conflicts at work
Identify ethical and unethical behavior
Verbalize the objective of an ethics program and code of conduct within

$150

Financial Management

2 CEU's

This non-audio course explores Basic Financial/Revenue Cycle Management Objectives.

Learners will have all fear of this topic removed and understand how simple the root concepts really are!

Many managers and workers do not understand the financial or operating reports they receive.

This eLearn course explores the Traditional Role of Financial Management.

After this course attendees will understand all things revenue and expense to get to the bottom line.

After this course attendees will be able to:

Use the term Financial Management in a sentence to a coworker or colleague
Describe the definition of Revenue Cycle and Cash Flow Cycle
Name the key piece of raw data that determines key revenue and expense in any home care agency
Distinguish between an Annual Operating Budget and Capital Expenditure Plan
Identify Home Care Standards regarding annual operating budget & capital expenditure plan
Define Gross Profit Margin
Define Cost of Goods Sold
Distinguish between Cash and Accrual methods of accounting
Create a budget

$150

Fraud, Waste and Abuse Program

2 CEU's

Fraud, Waste and Abuse training is a 2-CEU fast-paced overview of the laws and penalties involved in oversight of health care programs by Federal and State authorities.

Healthcare organizations need to fully understand FWA compliance to maintain integrity, protect patients, and uphold regulatory standards.

In this overview guide, we delve into FWA compliance in healthcare, and explore significant key regulations.

After completing this course, the learner will be able to correctly:

Recognize FWA in the Medicare Program
Identify the major laws and regulations pertaining to FWA, and
Recognize potential consequences and penalties associated with violations

$150

Infection Control and Prevention Program

2 CEU's

This video program covers the content of your Infection Control and Prevention Program including Goals, Requirements, and Elements of the Program.

Attendees are guided through measurable objectives in the prevention and control of infections and communicable diseases, ensuring your staff is engaged in Standards of Practice such as standard precautions.

Staff and client education requirements and best practices are included along with Control measure in an agency-wide program for Surveillance, Identification, Prevention, Control and Investigation.

Ongoing Evaluation and Monitoring via data collection, Data transmittal to members of the Governing body and Committees with responses.

This course includes sample QMP/QAPI and forms.

$150

Licensure Part 5 Regulations for All Agency Types

2 CEU's

General Requirements apply to all agency types; Skilled, and NonMedical Agencies.

In this course, we review the management of Out of state headquarters, Branch offices, Admissions, Discharges, Consumer rights, Care coordination, Advance directions, Disclosures, Reporting requirements, Information Management, Payment disclosure, Consumer and family education, Communication clarity and more.

This course is in compliance with Annual Training and Initial Training required by CDPHE of all Administrators, Managers & alternates.

$150

Limitations of Personal Care 2023

2 CEU's

Does your staff struggle with managing the Limitations in Personal Care and Monitoring the Home Environment?

Homemaker/PCW/Administrator/Manager Training – 30-minute video with an updated, in-depth look at the Limitations of Personal Care.

It is important to know the limitations of personal care so one knows when skilled home health care would be needed to meet higher needs of the consumer.

Meeting the needs of a client is the reason for being in this home care business.

The quality-of-care provision includes knowing when a consumer needs skilled home health, instead of personal care.

These distinctions garner heavy scrutiny by all surveyors.

$150

Non-medical Licensure Regulations

2 CEU's

Understand and effectively apply the regulations for Licensed Class B Non-medical Personal Care agencies in these areas of operations:

Governing Body
Manager/alternate
Homemaker
Personal Care Worker
Annual organization evaluation (brief)
Quality Management Program (brief)

The goal of this course is to provide the fundamentals of Home Care Management for compliance with requirements by CDPHE.

Attendees will learn skills and tools necessary to apply State Licensure rules in Chapter 26, Part 7 to include an in-depth review from the non-medical management perspective.

It is easy for managers and staff to misunderstand nuances in regulations for skilled and non-medical operations.

As the Manager, you may need to help your staff as well as clients and their family members understand the differences between skilled and non-medical care provisions in terms of when each type of care may be provided according to law.

$150

P&P creation, Personnel Qualifications, Experience, Competency, Evaluation (All About Personnel Part 1)

2 CEU's

Join Connie McWilliams in a review of Policy writing, Personnel Records, Personnel qualifications, experience, competency and evaluation.

Part 1 of this program will approximately include:

Policy and procedure
Risk areas
Administrator role in human resource management
Organizational chart function
Personnel qualifications and experience
Job description role
Personnel record
Surveyor probes
Contractor use in direct care
Direct care documents that are missing or expired
Training and education policy
Special skills training and client diagnoses, and
The need for ongoing training – it never stops

$150

Quality Management, All about Data

2 CEU's

In this 2 CEU audio course, attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a data collection and monitoring system relative to quality management.

Workshop Content (Quality Management Basics vs. All about Data)

In CHC’s Quality Management Basics course we discuss the overall requirements for a compliant quality management program and QMP components such as:

Data collection
Data monitoring
Identifying problems and areas for improvement
Implementing corrective/improvement actions and monitoring those actions to decide if they were effective or not

In this course, Quality Management – All about Data, we focus on the data collection and monitoring aspect of a QM program.

This will include a more in-depth discussion of data collection and data compilation methods, with additional sample tools to help you streamline your data collection and documentation processes.

The Quality Management Basics course is recommended prior to taking Quality Management – All about Data, but it is not required.

$150

Quality Management Basics 2021

2 CEU's

QMP is the most cited deficiency in all agency types.

Learn specifics to ensure your program demonstrates the quality aspects of consumer care and safety!

Every licensed agency shall establish a quality management program appropriate to the size and type of facility that evaluates the quality of patient or resident care and safety, and that complies with this regulation in Chapter II.

This 2020 video program with Jennifer Windram, BSN, RN (In Memoriam), former CDPHE-surveyor will engage learners to reach a better understanding of what is expected in the Quality Management Program from a Surveyor perspective.

Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a quality management program and avoid common pitfalls.

The curriculum includes:

Review of licensing standards for the quality management program
Common survey focus areas and frequently cited deficiencies
Methods to monitor care and services, prevent problems, and maintain compliance with State Licensing rules
Using the PDCA cycle to investigate and improve areas identified as needing improvement
Quality management tools used in analyzing problems and identifying solutions

After this course, you will be able to:

Discuss the minimum standards for quality management
List at least three current trends in citing deficiencies
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Demonstrate an understanding of how to document effective meeting minutes

$150

Quality Management – Plan in the Program

2 CEU's

Quality Management is agency-wide oversight. It is also the most cited deficiency in all agency types.

Jennifer Windram, BSN, RN (In Memoriam), former CDPHE-surveyor, will engage learners in this video program with 2021 updated regulations from Chapter 2.

This program is an update to QM Basics.

Learning Objectives include:

Name the requirements for a compliant quality management plan
Discuss data that can be collected as part of the QM program
Discuss the different roles and responsibilities in quality management, Analyze the difference in QM Program and QM Plan
Identify the process for taking the data collected and using that data to select QM projects
Design, implement and document a QM project
Use QM tools in analyzing problems and identifying solutions

Materials include:

Two (2), one (1)-hour videos with corresponding Workbook with slide deck and supplemental materials with Sample policies
Sample QM Plan
Sample QM Data Collection Plan
Sample chart audit tool
Sample QM minutes using data collected
Sample Intervention plan of a problem identified

$150

Staffing methodologies, oversight of scheduling, staff training and supervision

2 CEU's

Part 2 of the Policy, Procedure & Personnel program will approximately include:

Staffing methodologies
Oversight of scheduling
Supervision
Missed visits
Adequacy of qualified staff
Annual performance evaluation of staff, and
Criteria selection for performance evaluations

After completing this course, the learner will be able to:

Describe the Administrator role in HR Development and all of its components
Define the term oversight
Identify five areas of staffing and scheduling oversight that are often overlooked
Communicate staffing as it relates to consumer rights and communication
Analyze oversight issues identified in quality improvement activities
Examine staffing and scheduling together as one of the largest single factors of poor financial, productivity and quality performance

$150

Understanding the Survey Process

2 CEU's

In this video program the learning objective is Understand how State and Federal surveyors and inspectors engage the home care agency staff in the survey process.

Administrators and Managers may use that knowledge to prepare for survey and improve quality management activities on an ongoing basis.

There are many reasons for surveys but in all cases, Surveyors are specifically focused on ensuring that home care agencies comply with Licensure and Certification standards plus Conditions of Participation (CoPs) or Conditions for Coverage (CfCs) for Medicare and Medicaid-certified agencies. These conditions outline the requirements that facilities must meet to participate in these government-funded healthcare programs.

After the successful completion of the course, the learner will be able to:

Describe at least 2 different types of surveys
Name at least 3 components of the survey process
Identify at least 2 items an inspector might evaluate during a home visit
Name at least 3 items an inspector might evaluate when reviewing an agency’s quality management program

$150

Universal Precautions in the Home Environment

2 CEU's

Updated 12/2024 for 2025

Audio course written by Barbara Buehner, RN, BSN. Universal Precautions is required annually for workers of Skilled Home Health Agencies and Non-medical Home Care Agency Personal Care Workers and Supervisors.

Bonus includes Step-by-step competency test: Apply and Remove PPE. 2 CEU

Workshop Goals:
This eLearn course is available 24/7 and offers clear learner progress indicators and unlimited replays of course material.

Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.

Attendees will learn the basics of Universal Precautions, a topic required annually for all workers in all home care agency types.

Program includes:

Exposure Incident Reporting Form
Illness log
Sanitizing and Disinfecting Guide
OSHA Exposure Control Plan, and
numerous posters to download – some in Spanish and Chinese as well as English.

After successfully completing this course, the Learner will be able to:

Define Universal Precautions
Identify how diseases can be spread
Describe types of Personal Protection Equipment and how and when to use it properly

This course is recommended for:

Nurse Aides
Family Care Providers
Personal Care Workers, and
Direct care staff in Adult Day Services

COURSE MATERIALS are copyrighted

Paid attendees only may use training materials and attend online programs.