Administrator/Manager Education

Train Smarter, not harder

Work with experts that have been there.
Get licensed/certified deficiency-free.
Your success is our priority.

EDUCATION. TRAINING. CONSULTING.

START, GROW AND MANAGE YOUR HOME CARE AGENCY UNDER ONE ROOF.

WE MAKE A DIFFERENCE TO PROVIDERS OF HOME-BASED SERVICES WITH OUR ADMINISTRATOR/MANAGER TRAINING PROGRAMS


Class A Agency


Class B Agency


Our Course Options

 

Bundle Options

 

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Frequently Asked

Questions

FAQ

How do we get licensed/certified?

Download this flowchart

I just registered for an interactive, online class. Now what?

The instructor will send you an email with a link to use, course materials and the phone number to dial to connect audio. Click on the link with the device you plan to use for the course to ensure connectivity well in advance of the course start time.

I am trying to register for courses and pay with a credit card but the charge will NOT go through.

The address entered into our website for credit card payment must match the billing addresses where your credit card statement is mailed. A name/address/zip code error occurs if you fail to enter the address where you receive the statement.

We have a new home health agency and need Basic Administrator Training. Which course do we take first?

CDPHE-approved Basic 8-hour Administrator Training is the name of the course you want to take within the first 30 day on the job. This course is available 24/7 on any device here.

What Our Customers Have to Say

I have taken two courses Colorado Healthcare Training and Consulting to prepare for licensure and operating a new home care business. In my prior career, I designed and delivered dozens of courses to thousands of employees. I’ve been recognized as a subject matter expert in world-class training design and facilitation by several US Government agencies. In light of my experience, my standards and expectations are quite high when I attend training. Connie McWilliams is a talented and gifted instructor and facilitator. She has the ability to take dry, legalese material and bring it to life in the classroom. She combines her expert knowledge of state regulations and business management with real-life stories and examples that make it easy for participants to grasp the essentials and feel some confidence moving forward. Her practical, sound advice on how to prepare policy and procedures and support documentation for the initial licensing evaluation visit by the Colorado Health Department made my licensing evaluation a smooth, effortless event. I received zero deficiencies and several compliments from the examiner. I would recommend Connie and her company to anyone seeking consultation or training in Colorado healthcare without reservation!”
John S. Lybarger, PhD, MBA
John S. Lybarger, PhD, MBALybarger & Associates, Inc.
“We are deficiency free! Such a great feeling…
I really appreciate all of the training I have received from you (Connie), and Jen! I learned stuff from you both that really helped our program along and helped me get through my very first survey ever! I really enjoy it!”
Mika Dopler, RN, BSN,Brookdale Personalized Living Manager
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Finally…ultimate access to every course that you need for Administrator/Manager Training!

The opportunities are massive!.

Check out our bundle options below:

Class A Agency Administrator/Manager Training

Skilled Administrator & Alternate Administrator Training

The First-time administrator or alternate administrator training bundle is perfect for primary and alternate managers who are new, less familiar with or just want a refresher on Colorado Licensure Regulations.  The program includes a total of 24 CDPHE-Approved Continuing Education Units (CEU)

A first-time administrator or Alternate administrator shall complete a total of 24 hours of training in the administration of an agency before the end of the first 12 months after designation to the position. A first-time administrator or alternate administrator shall complete an additional 16 clock hours of educational training before the end of the first 12 months after designation to the position.

Class A Administrators  work in home health agencies that provide services by Licensed or Certified health care practitioners, such as nurses, physical, occupational or speech therapists.

Class B Agency Administrator/Manager Training

Total Manager Bundle Package

Our Total Manager Bundle is perfect for Primary and Alternate Managers who are new, less familiar with or just want a refresher on Colorado Licensure Regulations.  The program includes 3 parts and a total of 20 CDPHE-approved Continuing Education Units (CEU)

Class B Managers work in non-medical home care agencies to provide personal care services that assist with activities of daily living (ADL), such as bathing dressing, toileting and perhaps light housekeeping.

Class A Agency Administrator/Manager Training

$ 1499
Starting From

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Class B Agency Administrator/Manager Training

$ 1199
Starting From

BUY NOW

                                             Not interested in purchasing as a bundle? Get the classes individually as well!


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Each year we provide educational training to hundreds of home care administrators and managers, staff of nurses, therapists, aides and personal caregivers who provide in-home services to the infirm, chronically ill and disabled.

The Administrator’s role is to create and maintain the conditions needed to do “the job.”  The Administrator/Manager creates and maintains an efficient, safe and effective home care environment in a fast-paced and innovative industry.

The Administrator’s execution of duties allows the agency to contribute directly to the health of individuals and groups living in your community.

Download our grid for Requirements and Matching Courses for Administrator/Manager Training


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About Us & Our Program

We are industry experts with over 80 years of combined experience. We are Administrator/Manager Execs. Learn through the lens of former state surveyors and agency-owner/operators. They don’t teach this stuff in business school or any other school. We understand. We provide personalized coaching, we share our unique experience, expertise and skill set. Just with you. So you can establish and manage an agency for home-based care and services.  And grow a competent staff at the same time!

Training

Build skills with Health department-approved certificate courses –

Instructor email for continuous contact – 1:1 Instructor meetings by appointment

First-time Administrator/Manager training – Career and professional development

Upskill all staff – Fast-track new Administrators/Managers

Any device/any time – Start and stop anywhere in a course

Personal, private account maintains your course certificates

Fully automated, 24/7 course access for all Administrator/Manager Courses

Consulting

CHC offers guidance with Start-up planning through Exit strategy, mindful along the way on pertinent Federal and State law and regulation compliance ensuring you, the provider, understand everything along the way.

Compliance

Maintain annual compliance – Compliance by Administrators/Managers is required in Governance, Oversight, Quality, Finance, Operations, Human resources, and more! CHC knows compliance as former home health owners, operators, administrators and Health Department Surveyors. We will coach you to the compliance as well as failure to comply (subject to regulatory penalties, including fines and imprisonment).

Compliance

Colorado Health Care Training and Consulting is the first local education company with CDPHE-approved Administrator/Manager training.

CHC is Your Path to Success
ADMINISTRATOR/MANAGER DEVELOPMENT

Approved Administrator/Manager Training by
Colorado Department of Public Health and Environment


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Current & Former

Team of Experts

Connie McWilliams, MBA

has more than 25 years of innovations and management experience in both corporate and nonprofit settings. She has been involved in home care since the late 1980s and health care since age 14 as a hospital volunteer in Illinois.  In 1988 Connie co-founded and developed an accredited, Medicare-certified Home Health Company and grew it into a specialty agency for orthopedic and cardiac care while also providing outpatient rehabilitation, adult daycare and transportation under one roof until 2008.

Connie holds an MBA from DePaul University in Chicago and has directed daily operations and management of hundreds of employees in a multi-corporation setting.  In 2008, Connie founded Colorado Health Care Training and Consulting (CHC) where she currently serves as President, Consultant, Instructor and Mentor to clients primarily in Denver.

Connie is dedicated to fostering a greater understanding of the implications of ethics and compliance in the health care arena, is the proud mother of two adult children who has worked in home health care and home care education virtually their entire lives.  She can be found restoring an old mountain cottage when not writing or reading about post-acute care and home health.

Bonnie J. MacLeod, LCSW

graduated from the University of Denver in 1993 with a Masters’s Degree in Social Work. Since 1987, Bonnie has practiced social work with an emphasis on mental illness and geriatrics. As an LCSW Consultant, she supervises social work students from DU and Metropolitan State College at both graduate and undergraduate levels. She maintains a private practice as a Therapist, Case Manager and Consultant to home health agencies, assisted living facilities and nursing homes. Bonnie is dedicated to consumer advocacy, the psychosocial needs of clients, and empowering the aging population and their families with information to meet their needs.

Alan L. Schocket, MD, MSHA

is an effective leader with both strategic and tactical skills in the field of health care delivery. Alan’s experience includes a combination of HMO, multi-specialty group practice and academia. As a medical director, Alan is proficient in turning around and growing medical delivery systems into profitable operations. His focus is developing results-oriented teams to meet the diverse needs of utilization, quality and management.

Jennifer Windram, RN, BSN

CERTIFIED CONSULTANT WITH THE ACCREDITATION COMMISSION FOR HEALTH CARE (ACHC)

Jennifer worked as a home health surveyor with the Colorado Department of Public Health and Environment (CDPHE) and is well versed in both the federal (CMS) regulations and state licensure rules. Jennifer has extensive knowledge of the requirements for a successful quality management program. With a Bachelor of Science in Nursing from the University of Colorado School of Nursing, and acute-care experience with University of Colorado Hospital, Lutheran Medical Center and Denver Health Medical Center, Jennifer is committed to assisting agencies and their staff members in carefully following the Federal Conditions of Participation, Colorado Licensure Standards and ACHC Standards for home health agencies.

Laura Neill

worked as a Home and Community-based Services (HCBS) surveyor with the Colorado Department of Public Health and Environment (CDPHE) for four years. As a Lead Surveyor, Laura assisted in developing a training program for the HCBS team and was responsible for completion of initial, recertification and complaint surveys. She also trained new surveyors on the HCBS program as well as the In Home Support Services (IHSS) program. She is proficient in Plan of Correction and Deficiency List Review as well as revisit surveys. As a Case Manager with Long Term Care Options for three years, she can further assist HCAs with numerous back-office and referral operations. Laura has a Bachelor of Science in Sociology from Western State in Gunnison. She is dedicated to assisting home care agency staff understand and apply State standards in day-to-day operations of an HCBS-certified non-medical home care agency as well as how to assess and monitor compliance on an ongoing basis.

Ravi Bhasin

literally grew up in the operations of a Denver home health agency. In the front- and back-office operations, Ravi learned everything from triaging referrals to admissions and discharge all the way through billing any payor! He can help you scale your agency!
Whether it is struggling with insufficient operations or technology issues that’s got your staff behind, Ravi Bhasin offers more than 10 years of proven experience that will get you back on track. He has helped behind-the-scenes with hundreds of successfully launched new agencies. Clients have called him a sharp, organized, reliable, and highly motivated professional with superior attention to detail.

Sangeeta (Nitu) Kapoor

has demonstrated success in home health as a Manager as well as a Consultant for over 15 years. In that time, she has worked in single and multi-specialty home care agencies, including a Denver agency where she developed an understanding of Medicare and Medicaid reimbursement and payment methodologies as well as compliance.

She has developed proven strategies in the daily, monthly and annual management of billing and accounts receivable, billing for all payer sources (Medicare, Medicaid, Private Insurances), claim follow up and confirmation of status, claim review and correction, posting of remittance advices, credit balance report processing, eligibility verification and outstanding claims monitoring, correcting and resubmitting.

Nitu is dedicated to assisting start-up as well as the mature home health care agency staff understand and apply industry standards in managing their revenue cycles.

Janell Peterson M.Ed., SPHR, SHRM-SCP

offers 30 years of HR experience to enhance recruitment & retention while assuring records are compliant. Janell represents the intersection of Hospitality and Healthcare and the two industries’ common issues of Service, Quality and Human Resources. Within the context of providing high quality outcomes, home health managers are working hard to solve the challenging and interrelated problem of how to improve employee retention. Given the relatively low salaries for workers in healthcare and hospitality, she sees recognition for a job well done as a key incentive. Culture and customer service are measured each day, rather than waiting for an annual or even quarterly review. Employees need to feel that they have power to achieve goals and that they are listened to…. they need to feel that they are part of an aligned team at work.

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