Train Smarter, Not Harder

Build Core Competencies

CHC courses and consulting are aimed at those new to home care Administration and Management and to adults looking for professional advancement. We help you develop a deep understanding of the nuances and complexities of the Home Care business - Skilled (Class A) and Non-medical Personal Care (Class B).

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Welcome to CHC

Approved Administrator/Manager Certificate Programs!

CHC started in 2008 with industry experts who have over 80 years of combined experience. These experts in quality health care include former state surveyors, agency-owner/operators and practicing clinicians with hands-on experience they share in foundational courses. They don’t teach this stuff in business school or any other school. Connie McWilliams initially formed the group of people interested in teaching others. Connie has 35 years of home care experience - 20 years as the owner/operator of a Skilled Home Health Agency that also provides Non-medical Personal Care, Adult Day, Outpatient Rehabilitation and Transportation -- and 15 years in training and consulting with hundreds of providers both local and national. Courses are aimed at today's Administrators and Managers using simple, straightforward terms. Our mission is to help you in establishing and managing home-based care and services. Approvals: CHC is approved by the Colorado Department of Public Health and Environment (CDPHE) for all Home Health and Home Care Administrator/Manager courses.

Home Care workplaces can be complicated and challenging to navigate and manage. CHC training is geared to Administrators and Managers so they excel in operating a compliant business. CHC consultants use federal and state regulations and law, as well as accreditation and best-practice models to explain and provide examples. The emphasis is on creating understanding from your perspective so everyone in your organization is more effective in day-to-day operations.

CHC provides Health-department-approved training curricula for the Administrator and Manager in a start-up or a long-standing agency. Always mindful of boundaries in federal and state laws and regulations, we guarantee that you will come away with greater understanding of the conflicting demands in your operation. Understanding translates to effectiveness, which allows you to maximize the efficient use of scarce resources.

Conformity with regulations is required in all areas of operations. The scope of services and audiences for each creates a structure that requires compliance. Key compliance areas include Governance, Consumer Rights and Access, Supervision, Quality Improvement and Performance, Billing and Revenue, Back-office and Field Operations, Human resources, and more! CHC consultants understand the deep contexts of home care and compliance. Our step-by-step assistance ensure your understanding is extensive so you can apply what you learn immediately.


Administrator/Manager training programs are approved by Colorado Department of Public Health and Environment (proud to be 1st local to achieve this)

CEUs FOR Administrators BY Administrators. CHC CEUs are designed to be straightforward, convenient and written by course writers who have been where you are so you can learn on your own terms. Actionable Insights You Can Use. Our programs provide insights you can use to enhance care management and improve patient outcomes. Available 24/7/365 in Multiple Formats. CHC CEUs are available using TAWAD - Training AnyTime, AnyWhere, on Any Device as well as print formats so you can learn the way you like.

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Compliance is the adherence to legal provisions and internal agency requirements. Compliance evidence is documenting an your organization’s compliance processes and outcomes. Our courses take you through step-by-step compliance probes and questions so you are prepared with the proper evidence that verifies your compliance.

Current & Former

Team of Experts

Connie McWilliams, MBA, ACHC-Certified Consultant
Founder and President
Alan L. Schocket, MD, MSHA
Medical and Quality Improvement Advisor
IN MEMORIAM Jennifer Windram, RN, BSN, ACHC-Certified Consultant
Clinical Consultant
Janell Peterson, M.Ed., SPHR, SHRM-SCP
HR Consultant
Bonnie J. MacLeod, LCSW
Behavioral Health Consultant and Case Manager
Laura Neill
Non-medical Specialist (HCBS, IHSS)
Ravi Bhasin
Technical Support Specialist


What Our Customers Have to Say


Administrators and Managers face large numbers and varying types of important decision-making on a daily basis. The management of resources, financial and human, are essential along with the simultaneous implementation of organizational strategies. Our goal is to help you and your business provide high quality, value-driven services that result in satisfied clients or patients.

Career interest in home care operations as an Administrator or Manager has been accelerated by the pandemic. In-home care management for high-quality care and services is a team effort - nurses, therapists, aides, personal caregivers, advocates and navigators allow individual clients to safely remain in the comfort of their home. Take a look at our Resources for additional information.

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Check Out Our Bundle Options

Class A Skilled Home Health Agency

Skilled Administrator & Alternate Administrator Training

The First-time administrator or alternate administrator training bundle is perfect for primary and alternate managers who are new to Colorado Licensure regulations. This bundle is great for those less familiar with regulations or those who just want a refresher on Colorado Licensure regulations. The program includes a total of 24 continuing education units (CEUs). The requirement is for a first-time Administrator or Alternate to complete a total of 24 hours of training in the administration of an agency before the end of the first 12 months after designation to the position. Class A Administrators work in home health agencies that provide services by Licensed or Certified health care professionals, such as nurses, physical, occupational or speech therapists. The Department of Regulatory Agencies (DORA) is charged with managing licensing and registration for these multiple professions.

Class B Agency (Non-medical Personal Care)

Our Total Manager Bundles is perfect for Primary and Alternate Managers who are new in the position. This Bundle is also great for those less familiar with Colorado Licensure regulations or want a refresher course on them. The program includes a total of 20 CDPHE-approved continuing education units (CEU). Class B Managers work in non-medical home care agencies to provide personal care services that assist with activities of daily living (ADL), such as bathing, dressing, toileting and light housekeeping.

Master the fundamentals of Home Care Administration and Management in one convenient location!

Certificate courses for FIRST-TIME as well as EXPERIENCED Administrator/Manager competencies required in all Colorado health-at-home businesses!


We encourage your questions. Here are Frequently Asked Questions from Administrators and Managers Just like you.

Download this document and take the first step by sending an electronic Letter of Intent (LOI) to the health department. This LOI alerts the health department's licensing staff of your intent to obtain a license, which is the first step in the process of operating any type of home care agency.

The address entered into our website for credit card payment must match the billing addresses where your credit card statement is mailed. A name/address/zip code error occurs if you fail to enter the address where you receive the credit card statement.

Basic 8-hour Administrator Training is the name of the course you want to take within the first 30 day on the job. This course is required for all primary and alternate First-time Administrators and Managers before the Initial Survey. The course also meets Annual Training requirements for Administrators/Managers of all agency types. This is the #1 bestseller for over a decade and provides a broad overview of home care regulations. Modifications are made to it on a ongoing basis. (And the price has been the same at $379 since our doors opened).

Your certificates should be maintained by the named holder for at least five (5) years. All certificates should be ready for Surveyor review anytime during a survey - announced or unannounced. You are responsible for presenting evidence of completion of required training and failure to provide the evidence is grounds for an agency citation and deficiency.

Yes, if your employer offers educational reimbursements that cover online learning programs. You will receive an email with your CHC receipt that you can submit to your employer to get reimbursed for your Administrator / Manager Training.

Simply Log Out and Log In to populated your purchase into your account under the heading MY COURSES. My Courses appears only after a purchase is made in the User’s account. When a live, online course is purchased, an email is sent to the address used in the paid registration. It will contain all the information needed to join the class at the scheduled date and time.

Get in touch for any kind of help and information

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Let's talk about where your Agency is and options for the future!