Class A Bundle Item
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Agency Oversight and Operations
$150.00 Add to cartQuick ViewAgency Oversight and Operations
In this 2 CEU video program, the learner will:
Review licensing standards for oversight of the skilled home health agency to include:
Governing body, administrator, professional advisory committee, and annual agency evaluation, Common survey focus areas, frequently cited deficiencies, Policies and procedures, and Document minutes effectively.
$150.00 -
Basic 8-hr Administrator Training
$379.00 Add to cartQuick ViewBasic 8-hr Administrator Training
The goal of this workshop is to meet health department requirements for first-time administrators and provide an overview of the fundamentals of the Administrator & Governing Body duties for Class A and Class B home care agencies; may also be taken to meet Annual Training requirements.
Workshop Content
Each Certificate Workshop offers a four-part curriculum, with interactive discussions, presentations and case studies. Each participant receives a comprehensive manual and supplemental materials for their use. The curriculum includes:
DAY ONE & TWO PROGRAM – 4 CEUs DAY THREE & FOUR PROGRAM – 4 CEUs License standards overview, National, State home care & post-acute care, Provider Types Governing Body Duties, Administrator/Manager Duties, PAC membership and responsibilities, Key Federal, State & Local Law Review; Consumer Rights, P&P required for all agency types, Expectations, Evidence, Training Survey readiness, Annual Evaluation, Data collection, Complaints, Incidents, Occurrences, Grievances, Contracts, Worker types Written Notice of Home Care Consumer Rights, Disclosure notice, Limitations of Personal Care, Competencies Quality Management Program, Meeting minutes, Standards & revisions; Risk Management comparison, Common citations Questions & Answers, Evaluation, Competency Exam Questions & Answers, Evaluation, Competency Exam $379.00 -
Behavior Management of the Client with Dementias or Cognitive Disorders
$150.00 Add to cartQuick ViewBehavior Management of the Client with Dementias or Cognitive Disorders
Workshop Content of this 2 CEU, non-audio course written by Bonnie J. MacLeod, LCSW:
The nature of dementia,
Common behavioral issues of clients with dementias or cognitive disorders,
Appropriate behavior management techniques,
Inappropriate behavior management techniques,
Safety of the consumer,
Competency evaluation.$150.00 -
Care of the Fragile, Ill & Complex Client
$150.00 Add to cartQuick ViewCare of the Fragile, Ill & Complex Client
Home Care Agencies face particular challenges in providing services and coordinating care for frail, ill and complex clients. 2 CEU
This eLearn course is available 24/7 and offers clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.
This non-audio program explores the current landscape of services for patients with complex needs, details characteristics of these clients, addresses the challenges of caring for these clients, and offers programmatic and policy changes that can help Home Care Agencies better deliver services to all clients, including those with the most complex health needs.
Workshop Goals
This eLearn course is available 24/7 and offers clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device. Home Care Agencies face particular challenges in providing services and coordinating care for frail, ill and complex clients. This program explores the current landscape of services for patients with complex needs, details characteristics of these clients, addresses the challenges of caring for these clients, and offers programmatic and policy changes that can help Home Care Agencies better deliver services to all clients, including those with the most complex health needs.Workshop Content
This Certificate Workshop includes the following curriculum:PROGRAM – 2 CEU
Learning Objectives for this 2 CEU Course:
Who are complex, frail and ill clients?
Explain why the plan of care requires additional components with the Frail and Elderly.
Examine external influences that impact care of the fragile and ill.
Recognize special training and staffing considerations.
Identify KEY data elements for the Quality Management Program (QMP).
Competency Exam
Course EvaluationContinuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the successful completion of the workshop, course evaluation and competency exam.COURSE MATERIALS are copyrighted. Paid attendees only may use training materials.
$150.00 -
Class A Annual 12-CEU Administrator Training
$720.00 Add to cartQuick ViewClass A Annual 12-CEU Administrator Training
This Bundle of courses provides 12 CEUs required for all Skilled Administrators and Alternates. Included are the following courses:
Abuse, Neglect & Exploitation,
Care of the Fragile, Ill and Complex Client,
Complaint & Incident Processing Part 2,
Emergency Preparedness Program,
Infection Control and Prevention Program,
QMP: All About Data.I promise to help you grow in understanding and effectiveness as an Administrator.
A perk of being a CHC Online User is that you can submit your questions and even schedule 1:1 time with me to ensure understanding in those questions!
Thanks so much for being here!
Connie Mac, CHC Founder$720.00 -
Class A First-time Bundle
$1,499.00 Add to cartQuick ViewClass A First-time Bundle
Complete Bundle Package is for Class A, Skilled Administrator and Alternate Administrator Training
24 CEU Bundle Package includes Basic 8-hour Training, Agency Oversight & Operations, Complaint & Incident Processing Part 1, Ethics Program in Home Care, Financial Management, Policy, Procedure & Personnel (Parts 1 and 2), Provision of Skilled Care and Services, Quality Management Program and Behavior Management of the Client with Dementias and Cognitive Disorders (freebie). As the Public Health Emergency is not ending in January 2021 as scheduled, course substitution is being made with Emergency Preparedness and Infection Control and Prevention in lieu of Ethics and PPP1.
$1,499.00 -
Complaint and Incident Processing Part 1
$150.00 Add to cartQuick ViewComplaint and Incident Processing Part 1
Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents in this recorded video training.
This video program is CDPHE-approved Complaint and Incident Processing – Part 1 with Jennifer Windram, RN, BSN and former CDPHE Surveyor.
Workshop Content
This Certificate Workshop will include the following curriculum, with discussions, presentations, and case studies.
PROGRAM – 2 CEUsReview of licensing standards for processing of complaints, incidents and occurrences
Complaints vs. Incidents vs. Occurrences – what’s the difference and what’s required?
Formulating policies and procedures for complaint and incident processing
Group activities and discussion
Questions & AnswersAfter this course, you will be able to:
Discuss the minimum standards for complaint, incident and occurrence processing
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Discuss policy and procedure requirements for complaint, incident and occurrence processingWorkshop Handouts and Activities
Attendees will receive sample forms, policies and protocols. Real life scenarios and deficiencies will be used to demonstrate requirements for compliance.Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.Who Should Attend
This workshop is appropriate for Medical and Non-Medical Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.$150.00 -
Complaint and Incident Processing Part 2
$150.00 Add to cartQuick ViewComplaint and Incident Processing Part 2
CDPHE-approved training on Complaint and Incident Processing – Part 2 – 2 CEU on common deficiencies as well as incorporating agency action taken into the QMP, with Jennifer Windram, RN, BSN and former CDPHE Surveyor.
Workshop Goals
Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents.Workshop Content
Conducting a thorough investigation and finding the best resolution
Common survey focus areas and frequently cited deficiencies
Incorporating complaints, incidents and occurrences into your QMP
After this course, you will be able to: Discuss the minimum standards for complaint, incident and occurrence processing
List at least three current trends in citing deficiencies
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Discuss policy and procedure requirements for complaint, incident and occurrence processingWorkshop Handouts and Activities
Registrants receive sample forms, policies and protocols. Real life scenarios and deficiencies will be used to demonstrate requirements for compliance.Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the course, evaluation and competency exam.Who Should Attend
This workshop is appropriate for Medical and Non-Medical Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.$150.00 -
Ethics in Home Care
$150.00 Add to cartQuick ViewEthics in Home Care
A HOME CARE AGENCY’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful agency culture and increase profitability. Developing a business ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
At the end of this workshop, participants should be able to:
- Define and understand ethics.
- Understand the benefits of ethics.
- Create strategies to implement ethics at work.
- Recognize social and business responsibility.
- Identify ethical and unethical behavior.
- Learn how to make ethical decisions and lead with integrity.
$150.00 -
Financial Management Part 1
$150.00 Add to cartQuick ViewFinancial Management Part 1
This non-audio course explores Basic Financial/Revenue Cycle Management Objectives. Learners will have all fear of this topic removed and understand how simple the root concepts really are!
This eLearn course explores the Traditional Role of Financial Management. Many managers and workers do not understand the financial or operating reports they receive. After this course attendees will understand all things revenue and expense to get to the bottom line. After this course attendees will be able to:
~ Use the term Financial Management in a sentence to a coworker or colleague.
~ Describe the definition of Revenue Cycle and Cash Flow Cycle
~ Name the key piece of raw data that determines key revenue and expense in any home care agency
~ Distinguish between an Annual Operating Budget and Capital Expenditure Plan
~ Identify Home Care Standards regarding annual operating budget & capital expenditure plan.
~ Define Gross Profit Margin
~ Define Cost of Goods Sold
~ Distinguish between Cash and Accrual methods of accounting
~ Create a budgetCONTINUING EDUCATION UNITS
Each attendee receives up to two (2) Continuing Education Units (CEUs) and a Certificate at the successful completion of the 2-hour training, course evaluation and competency exam.AUDIENCE
Administrators, Alternates, Owners, Operators, Governing Body Members, Department Managers, Quality Management personnel who are involved in the overall management of a home care agency of any type.$150.00 -
P&P creation, Personnel Qualifications, Experience, Competency, Evaluation (All About Personnel Part 1)
$150.00 Add to cartQuick ViewP&P creation, Personnel Qualifications, Experience, Competency, Evaluation (All About Personnel Part 1)
Join Connie McWilliams in a review of Policy writing, Personnel Records, Personnel qualifications, experience, competency and evaluation.
2 CEU
Part 1 of this program will approximately include Policy and procedure, risk areas, administrator role in human resource management, organizational chart function, personnel qualifications and experience, job description role, personnel record, surveyor probes, contractor use in direct care, direct care documents that are missing or expired, training and education policy, special skills training and client diagnoses, and the need for ongoing training – it never stops.
$150.00 -
Pivot to Class A Skilled Home Health Agency from Non-Medical Personal Care Agency
$4,500.00 Add to cartQuick ViewPivot to Class A Skilled Home Health Agency from Non-Medical Personal Care Agency
Complete Bundle Package is for Class A Licensure Start-up.
Includes Skilled Administrator Training of 24 CEUs plus,
Administrative Policy and Procedure Manual for Colorado Class A Licensure start-up plus,
Consumer/patient Orientation Booklet with 43 pages of information for clients and their families, plus,
Two (2) hours of virtual training.
24 CEU Training includes Basic 8-hour Training, Agency Oversight & Operations, Complaint & Incident Processing Part 1, Ethics Program in Home Care, Financial Management, Policy, Procedure & Personnel (Parts 1 and 2), Provision of Skilled Care and Services, Quality Management Program and Behavior Management of the Client with Dementias and Cognitive Disorders (freebie). During the Public Health Emergency, course substitution is being made with Emergency Preparedness and Infection Control and Prevention in lieu of Ethics and PPP1.
$4,500.00 -
Provision of Skilled Care and Services
$150.00 Add to cartQuick ViewProvision of Skilled Care and Services
This 2 CEU video course reviews the requirements for patient care–from referral through discharge.
CDPHE-approved online interactive training
The Provision of Skilled Services: From Referral to DischargeYour care and services: Is your agency on the right track?
Are you admitting clients who are appropriate for your agency? Does your comprehensive assessment include all required elements and does it help you identify high-risk patients? Are you properly documenting medication management for all your clients? Are your nursing, therapy, social services and nurse aide services provided in accordance with regulatory requirements and professional standards? Does your agency document everything necessary when discharging a client?If you can’t answer yes to all of these questions, your next survey could be a frustrating and difficult experience.
Our online interactive course, The Provision of Skilled Services: From Referral to Discharge, can help you ensure your agency is in compliance with all requirements and better prepare you for when the surveyors walk through the front door!
Workshop Goals
Attendees will learn skills and tools necessary to apply State Licensure standards in day-to-day operations of a skilled home care agency as well as how to assess and monitor compliance on an ongoing basis and avoid common pitfalls.Workshop Content
This Certificate Workshop will include the following interactive curriculum:PROGRAM – 2 CEUs
Review of licensing standards for the provision of care, from referral to discharge, with emphasis on surveyor expectations
Common survey focus areas and frequently cited deficiencies
Formulating policies and procedures for the provision of care and servicesYou will learn the skills necessary to show a clear understanding and appropriate application of the Licensure Standards related to the provision of care and services to maximize compliance and minimize deficiencies. After this course, you will be able to:
Discuss the minimum standards for the provision of patient care and services
List at least three current trends in citing deficiencies
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Discuss policy and procedure requirements for the provision of care and servicesWorkshop Handouts and Activities
Attendees receive chart audit tools, a sample of an effective agency policy/procedure for a topic under the provision of patient care and services, a sample clinical record form used to effectively document the provision of patient care and services. Real-life scenarios and deficiencies are used to demonstrate requirements for compliance.Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.
Who Should Attend
This workshop is appropriate for Administrators and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.$150.00 -
Quality Management Program
$150.00 Add to cartQuick ViewQuality Management Program
QMP is the most cited deficiency in all agency types. Learn specifics to ensure your program demonstrates the quality aspects of consumer care and safety!
Every licensed agency shall establish a quality management program appropriate to the size and type of facility that evaluates the quality of patient or resident care and safety, and that complies with this regulation in Chapter II. This video program with Jennifer Windram, BSN, RN, former CDPHE-surveyor will engage learners to reach a better understanding of what is expected in the Quality Management Program from a Surveyor perspective.
Workshop Goals
Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a quality management program and avoid common pitfalls.Workshop Content
This Certificate Workshop will include the following curriculum, with interactive discussions, presentations and case studies. The curriculum includes:PROGRAM – 2 CEUs
Review of licensing standards for the quality management program
Common survey focus areas and frequently cited deficiencies
Methods to monitor care and services, prevent problems, and maintain compliance with State Licensing rules
Using the PDCA cycle to investigate and improve areas identified as needing improvement
Quality management tools used in analyzing problems and identifying solutions
Questions & AnswersAfter this course, you will be able to:
Discuss the minimum standards for quality management
List at least three current trends in citing deficiencies
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Demonstrate an understanding of how to document effective meeting minutesWorkshop Handouts and Activities
Attendees will receive chart audit tools, a sample quality management plan, and an example of quality management minutes.Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.Who Should Attend
This workshop is appropriate for Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, Quality Management Personnel, Social workers, Health Information Director, Billing office director, Patient Safety Officer, Discharge planners, Transitional Care Staff, Compliance officer, Chief Operations Officer, Medical Directors and Physicians, all nurses with direct patient care, Risk Managers, Regulatory Officers, Physician Advisors, UR nurses, Accreditation coordinator, Nurse Educators, Chief Executive Officer, Field Staff, Clinical managers, PI director.$150.00 -
Staffing Methodologies and Oversight of Scheduling, Staff Training and Supervision (All About Personnel Part 2)
$150.00 Add to cartQuick ViewStaffing Methodologies and Oversight of Scheduling, Staff Training and Supervision (All About Personnel Part 2)
Join Connie McWilliams in a 2-CEU Video review of Staffing methodologies, oversight of scheduling, staff training and supervision.
Part 2 of this program will approximately include Staffing methodologies, Oversight of scheduling, Supervision, Missed visits, Adequacy of qualified staff, Annual performance evaluation of staff, Criteria selection for performance evaluations.
After completing this course, the learner will be able to:
Describe the Administrator role in HR Development and all of its components,
Define the term oversight,
Identify five areas of staffing and scheduling oversight that are often overlooked,
Communicate staffing as it relates to consumer rights and communication,
Analyze oversight issues identified in quality improvement activities,
Examine staffing and scheduling together as one of the largest single factors of poor financial, productivity and quality performance.$150.00