Description
Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents in this recorded video training.
This video program is CDPHE-approved Complaint and Incident Processing – Part 1 with Jennifer Windram, RN, BSN and former CDPHE Surveyor.
Workshop Content
This Certificate Workshop will include the following curriculum, with discussions, presentations, and case studies.
PROGRAM – 2 CEUs
Review of licensing standards for processing of complaints, incidents and occurrences
Complaints vs. Incidents vs. Occurrences – what’s the difference and what’s required?
Formulating policies and procedures for complaint and incident processing
Group activities and discussion
Questions & Answers
After this course, you will be able to:
Discuss the minimum standards for complaint, incident and occurrence processing
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Discuss policy and procedure requirements for complaint, incident and occurrence processing
Workshop Handouts and Activities
Attendees will receive sample forms, policies and protocols. Real life scenarios and deficiencies will be used to demonstrate requirements for compliance.
Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.
Who Should Attend
This workshop is appropriate for Medical and Non-Medical Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.