CDPHE-approved training on Complaint and Incident Processing – Part 2 – 2 CEU on common deficiencies as well as incorporating agency action taken into the QMP.
CDPHE-approved training Complaint and Incident Processing – Part 2 in a video with Jennifer Windram, RN, BSN and former CDPHE Surveyor.
Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents.
Conducting a thorough investigation and finding the best resolution
Common survey focus areas and frequently cited deficiencies
Incorporating complaints, incidents and occurrences into your QMP
Group activities and discussion
Questions & Answers
After this course, you will be able to:
Discuss the minimum standards for complaint, incident and occurrence processing
List at least three current trends in citing deficiencies
Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
Discuss policy and procedure requirements for complaint, incident and occurrence processing
Workshop Handouts and Activities
Attendees will receive sample forms, policies and protocols. Real life scenarios and deficiencies will be used to demonstrate requirements for compliance.
Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.
Who Should Attend
This workshop is appropriate for Medical and Non-Medical Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.