Regulatory foundation
Understand how Chapters 2 and 26 shape agency leadership, licensing, policies, records and accountability.
CDPHE-approved • Class A & Class B
Colorado 8-Hour Administrator Training
The required foundation for Colorado home health and home care administrators—taught through the realities of operating, managing and preparing an agency for survey.
Led by Connie McWilliams, MBA
Twenty years owning and operating a Denver-based skilled and personal-care agency—with transportation, adult day and outpatient rehabilitation—and more than 35 years in home care.
Twenty years owning and operating a Denver-based skilled and personal-care agency—with transportation, adult day and outpatient rehabilitation—and more than 35 years in home care.
Self-paced • Available 24/7 • Individual certificate • Practical post-course support
20 yearsColorado agency ownership and operations
35+ yearsHome-care leadership experience
Since 2008Colorado training and consulting
Since 2010Approved administrator education
More than a certificate
Learn what the regulation requires—and what the administrator must do next.
Basic 8 introduces the operating framework behind a compliant Colorado agency. The emphasis is on understanding, application and evidence—not memorizing isolated rules.
Administrator reality
Connect requirements to staffing, consumer rights, complaints, incidents, supervision and day-to-day decisions.
Survey evidence
Recognize what an agency must be able to produce, explain and defend during announced or unannounced review.
Quality management
See how recurring findings become QMP priorities, corrective actions and verified operational improvement.
Policies in practice
Move beyond possessing a manual to making sure policies are assigned, implemented, monitored and updated.
Leadership responsibility
Clarify the role of owners, governing bodies, administrators, managers, alternates and supervisors.
“I have sat on the agency side of the survey table—and prepared the systems, people and records behind it.”
Connie McWilliams, MBAFounder and President, CHCWhy the instructor matters
Choose experience that reaches beyond the classroom.
Connie owned and operated a Denver-based provider delivering skilled home health, personal care, transportation, adult day and outpatient rehabilitation services. That meant years of managing staff, services, records and readiness for unannounced State surveys and accreditation review.
✓Hands-on preparation for CDPHE surveys and corrective action
✓Accreditation experience involving The Joint Commission, CHAP and ACHC
✓ACHC-Certified Consultant and former management instructor
✓Colorado training and consulting through CHC since 2008
Enrollment options
Train one administrator—or build a stronger leadership bench.
Every participant receives an individual account, completes the full approved course and earns an individually issued certificate.
Individual Basic 8
$379
One named participant
- Eight approved clock hours
- Self-paced access
- Individual completion record and certificate
- Questions welcomed after completion
Best for an administrator, manager or alternate enrolling independently.
Agency Leadership Pass
$795
Five seats • $159 per person
- Five named, nontransferable participants
- Same complete Basic 8 course
- Individual records and certificates
- 60-day team activation window
Need eight seats? Choose the eight-seat pass for $995—approximately $124 per person.
Certificate documentation
Completion evidence designed for the personnel file.
Each participant’s certificate identifies the learner, course, completion date, clock hours and unique document ID. Agencies should maintain certificates so they are readily available for surveyor review.
The certificate proves course completion. The administrator’s continuing responsibility is to apply what was learned and maintain the operational evidence required by the agency’s scope of services.
Certificate of completion
Basic 8-Hour Administrator/Manager Training
This certifies that Sample Participant completed eight clock hours of Colorado administrator education.
Instructor signatureCompletion date • Document ID
This week’s eNews preview
Two dates administrators should put on the calendar now.
Regulatory information matters most when it becomes a timely management action. Here is the shorter version agency leaders can use this week.
Explore administrator trainingCHC Compliance Update
Upcoming deadlines: prepare now, document the response
October 14, 2026
New HCBS marketing standards require agency preparation
Colorado’s new HCBS and Community First Choice standards address how provider agencies market services and communicate with members, families, caregivers and case managers. The requirements restrict inducements, misleading statements, unsolicited direct marketing and improper influence over assessments, service levels or provider choice.
Before October 14, affected agencies should review:
- Websites, social media and advertising
- Intake, referral and caregiver-recruitment scripts
- Gifts, bonuses and referral incentives
- Member-choice and assessment communications
- IHSS backup-attendant procedures
Management takeaway: Marketing compliance now reaches beyond the marketing department. Administrators should approve the agency’s messages, document the review and correct questionable practices before the effective date.
September 18, 2026
Class A agencies: turn the annual QAO report into QMP evidence
CMS is scheduled to place annual Quality Assessment Only performance reports in home health agencies’ iQIES folders on September 18. The report shows whether the agency met the quality-assessment submission requirement used for the Annual Payment Update.
Class A leaders should download the report, retain it outside iQIES and document a management review that identifies the agency’s compliance percentage, missing or rejected assessments, causes, corrective actions and follow-up results.
Management takeaway: Downloading the report is an administrative task. Reviewing it, correcting problems and verifying improvement is QMP.
Questions before purchase
Clear answers for administrators and agency owners.
Is Basic 8 approved by CDPHE?
Yes. CHC is an approved provider of the initial eight hours of education for first-time Colorado home care agency administrators and managers.
Does the course apply to both Class A and Class B agencies?
Yes. The shared eight-hour foundation addresses requirements affecting both skilled Class A home health agencies and Class B nonmedical personal-care agencies, with distinctions explained where they matter.
Does each administrator or alternate receive a certificate?
Yes. Each named participant completes the course through an individual account and receives an individual signed and dated certificate with a unique document ID.
Is this the only training required in the first year?
No. Basic 8 is the initial eight-hour component. Additional first-year education applies based on the agency classification and the person’s role. CHC offers complete first-year Class A and Class B training bundles.
What support is available after the course?
CHC encourages questions. Purchasers may request clarification and practical guidance by phone or remote appointment. Training does not replace agency-specific legal advice or the administrator’s responsibility for compliance.
How does the Agency Leadership Pass work?
The purchasing agency receives five or eight named seats. Seats are nontransferable and must be activated within 60 days. Each participant completes the same Basic 8 course and earns an individual certificate.
Training is not the goal. Operational performance is.
Begin with the required eight hours—and build the understanding needed to lead a Colorado agency with greater confidence and effectiveness.