Complaint and Incident Processing Part 2

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In Part 2 of this program, Jennifer Windram, RN, BSN provides CDPHE-approved training on Complaint and Incident Processing on common deficiencies as well as incorporating agency action taken into the QMP.

The program includes:

Conducting a thorough investigation and finding the best resolution,
Common survey focus areas and frequently cited deficiencies,
Incorporating complaints, incidents and occurrences into your QMP.