Basic 8-hour Administrator/Manager UPDATED

This course provides an overview of home care agency Licensure requirements in Chapter 26 (effective 2/14/2022). The goal in this course is to enhance the understanding and effectiveness of the administrator / manager in managing the operations of an agency. Successful completion of this course requires 80% or better on two exams and meets requirements for both First-time administrators/managers and Annual training for administrators/managers. Understand compliance requirements in Parts 1 through 5 with pieces from Parts 6 and 7 and put them altogether in a review of your agency-wide quality assurance program, appropriate to the size and type of agency, that evaluates the quality of consumer services, care, and safety, and complies with the requirements for Quality Management Program in Chapter 2.

Client Care Advocate & Grievance Plan

Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a Grievance Plan and position of Client Care Advocate using guiding principles, program scope, oversight and responsibilities, and data collection relative to patient rights. Certificate provided after the successful completion of an evaluation and exam with 80% or better score.

Abuse, Neglect & Exploitation

This is a 2 CEU non-audio course (audio coming soon)

After this course, you will be able to:
• Identify responsibilities of Administrator/Manager relative to
abuse and neglect training
•Name symptoms of caregiver stress believed to lead to abuse
or neglect
•Discuss Abuse prevention strategies needed on an ongoing

•Recognize signs and symptoms of abuse and neglect
•Communicate and document suspected abuse and neglect
•Appropriate Policy and Procedure for Abuse, Neglect and
Exploitation Training annually in addition to new hire
orientation for employees and contract staff.


Quality Management Plan in the Program

Quality Management is agency-wide oversight.  It is also the most cited deficiency in all agency types. Jennifer Windram, BSN, RN, former CDPHE-surveyor will engage learners in this video program with updated regulations in Chapter 2 of 6 CCR 1011-1, Part 4, 4.1. This program is an update to QM Basics.

Program Goals – 2 CEUs
Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a quality management program using guiding principles, program scope, QM oversight and responsibilities, and data collection relative to client safety and client well-being. Certificate provided after the successful completion of an evaluation and exam with 80% or better score.

Program – 2 CEUs

Name the requirements for a compliant quality management plan

Discuss data that can be collected as part of the QM program

Discuss the different roles and responsibilities in quality management

Analyze the difference in QM Program and QM Plan

Identify the process for taking the data collected and using that data to select QM projects

Design, implement and document a QM project

Use QM tools in analyzing problems and identifying solutions

Materials include:

Two (2), one (1)-hour videos with corresponding Workbook with slide deck and supplemental materials with Sample policies, Sample QM Plan, Sample QM Data Collection Plan, Sample chart audit tool, Sample QM minutes using data collected, Sample Intervention plan of a problem identified.

Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.

Who Should Attend
This workshop is appropriate for Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, Quality Management Personnel, Social workers, Health Information Director, Billing office director, Patient Safety Officer, Discharge planners, Transitional Care Staff, Compliance officer, Chief Operations Officer, Medical Directors and Physicians, all nurses with direct patient care, Risk Managers, Regulatory Officers, Physician Advisors, UR nurses, Accreditation coordinator, Nurse Educators, Chief Executive Officer, Field Staff, Clinical managers, PI director.

Limitations of Personal Care

LIMITATIONS OF PERSONAL CARE. This is a brief audio course about the importance of knowing Limitations and delineating the types of services that can be provided by a Personal Care Worker (PCW). Bonus: PCW Self-evaluation Skills Checklist.

This program is a review of examples of limitations where skilled home health care would be needed to meet higher needs of the consumer. This is an eBook that covers licensing standards and the scope of functions and tasks for Personal Care Workers. Each PCW must demonstrate competency in performing each of the tasks listed. Non-medical, Class B home care agencies (HCA) are under no obligation to offer all of these tasks and services. But if the HCA offers the service, Administrators must assure that the clients’ needs are appropriately met and that the person providing such personal care services is competently and safely performing the functions and tasks specified in the consumer’s plan of service.

Universal Precautions

This non-audio course presents Universal Precautions, which is required annually for workers of Skilled and Non-medical Home Care Agencies. Bonus includes Step-by-step competency test: Apply and Remove PPE. 2 CEU

Written by Barbara Buehner, RN, BSN.

Assistive Devices in Home Care

This is a non-audio, fully downloadable course for Skilled Care, Personal Care, Developmentmental Disabilities agencies. No computer is recquired for this course other than to download the materials.


Define MAE and MRADL

Explain documentation needs before and after use of assistive devices, Identify the role of assistive devices – Describe the Home Assessment purpose in the decision making process – Recognize the role of safety measures – Discuss specific physical disabilities/conditions with need for MAE – Understand the role of assistive devices for activities of daily living –
Understand the goal of home care

Non-Medical Licensure Regulations

Video program with former CDPHE Surveyor Laura Neill. The goal of this workshop is to provide an indepth review of Part 6 and Part 8 of Chapter 26 using the Non-medical Management perspective.

It is easy for managers and staff to mistake nuances in regulations while distinguishing between skilled and non-medical operations. As the Manager, you teach your staff as well as clients and their family members in understanding the differences between skilled and non-medical care in terms of when each type of care may be needed, costs involved and resources available so they can make informed care decisions.

Developing New Managers

The purpose of this course is to help home care agencies create a program to identify and develop internal staff for management tracks so that an adequate workforce is always being cultivated.

With our Developing New Managers self-study, you’ll understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning. It’s a simple but not easy strategy that requires ongoing diligence.  

(You asked and we delivered a course that is 100% downloadable) and includes:

● Print and Read Lesson Plan and Self-study Guide individually or as a group

(listen to the audio coming soon)

● Take 10 paper quizzes during the inservice.

● Print Certificate and file in your Training Record 

Infection Control

COVID-19 strategy has resulted in home care agencies placing a greater emphasis on infection control — something that will play a larger role for all in-home care providers in 2020 and beyond to be mindful of — and protective of — not only the clients but also of employees as well.

License standards overview followed by Key Federal components, Supply provisions, Standard and Transmission Precautions
P&P requirements, Governing Body and Infection Control Committee, Key terms
Data collection and Analysis, Survey readiness, Education component


Care of the Fragile, Ill & Complex Client

Home Care Agencies face particular challenges in providing services and coordinating care for frail, ill and complex clients. 2 CEU

This non-audio program explores the current landscape of services for patients with complex needs, details characteristics of these clients, addresses the challenges of caring for these clients, and offers programmatic and policy changes that can help Home Care Agencies better deliver services to all clients, including those with the most complex health needs.

Learning Objectives for this 2 CEU Course:
Who are complex, frail and ill clients?
Explain why the plan of care requires additional components with the Frail and Elderly.
Examine external influences that impact care of the fragile and ill.
Recognize special training and staffing considerations.
Identify KEY data elements for the Quality Management Program (QMP).
Competency Exam
Course Evaluation

Care About HIPAA, Privacy & Confidentiality

In this non-audio course we learn Administrators have a duty to ensure all workforce members understand their responsibility to abide by HIPAA rules. When co-workers become careless, the resulting damage affects the agency as well as our own personal reputation.

This Certificate eLearn course offers clear student progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device. The curriculum includes:

Privacy and Security Rules Reputational costs of HIPAA breach
Identifiers which create PHI Questions & Answers
Protecting privacy and security

After this course, you will be able to:

Distinguish between Privacy and Security rules,
Recognize situations in which confidential and protected health information can be mishandled,
Identify practical ways to protect the privacy and security of sensitive information,
Outline the duties of the Privacy Official,
Learn the costs of HIPAA breach when co-workers become careless,
Understand how mishandled confidential or protected health information is the responsibility of every worker.

Care About Care Coordination

In this non-audio course (coming soon), Attendees will learn skills and tools necessary to apply State Licensure rules in daily operations, understand why care coordination is necessary, what makes it effective, and typical barriers.

Review of licensing standards for Care Coordination,
Common survey focus areas and frequently cited deficiencies,
Challenges to monitoring Care Coordination efforts,
Understand Care Coordination barriers, measures of effectiveness, evaluation of your policy and procedure for today’s care settings.

After this course, you will be able to:

 Discuss the minimum standards for care coordination
 List at least two current trends in citing deficiencies
 Identify weakness in your agency relative to two common challenges in any Care Coordination program
 Demonstrate an understanding of Care Coordination and patient/client/family communications

Behavior Management of the Client with Dementias or Cognitive Disorders

Many home care agencies provide care and services to an adult with a cognitive (brain) impairment. Cognitively-impaired people have difficulty with one or more of the basic functions of their brain, such as perception, memory, concentration, and reasoning skills. Common causes of cognitive impairment include Alzheimer’s disease and related dementias, stroke, Parkinson’s disease, brain injury, brain tumor, or HIV-associated dementia. Although each disorder has its own unique features, family members and caregivers often share common problems, situations, and strategies.

This non-audio program is written by Bonnie MacLeod, LCSW.

Staffing Methodologies and Oversight of Scheduling, Staff Training and Supervision (All About Personnel Part 2)

Join Connie McWilliams in a review of Staffing methodologies, oversight of scheduling, staff training and supervision.

After completing this course, the learner will be able to:

Describe the Administrator role in HR Development and all of its components,
Define the term oversight,
Identify five areas of staffing and scheduling oversight that are often overlooked,
Communicate staffing as it relates to consumer rights and communication,
Analyze oversight issues identified in quality improvement activities,
Examine staffing and scheduling together as one of the largest single factors of poor financial, productivity and quality performance.


Provision of Skilled Care and Services

This course reviews the requirements for patient care–from referral through discharge with Jennifer Windram, RN, BSN, former CDPHE Surveyor.

Learning objectives for this course:

Review of licensing standards for the provision of care, from referral to discharge, with emphasis on surveyor expectations
Common survey focus areas and frequently cited deficiencies
Formulating policies and procedures for the provision of care and services