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The immune system uses several tools to fight infection. Join instructor Barbara Buehner, RN, BSN in this non-audio course.

Learning Objectives for this 2 CEU Course:

Explain the relationship between disease transmission and client safety
Describe the general function of the immune system
Describe the general function of the lymphatic system
Explain the differences between specific and nonspecific immunity
Explain the differences between inherited (passive) and acquired immunity and common vaccines used today
List the steps necessary to report a contagious disease

In Part 2 of this program, Jennifer Windram, RN, BSN provides CDPHE-approved training on Complaint and Incident Processing on common deficiencies as well as incorporating agency action taken into the QMP.

The program includes:

Conducting a thorough investigation and finding the best resolution,
Common survey focus areas and frequently cited deficiencies,
Incorporating complaints, incidents and occurrences into your QMP.

Video program with Connie McWilliams to include Policy and procedure, risk areas, administrator role in human resource management, organizational chart function, personnel qualifications and experience, job description role, personnel record, surveyor probes, contractor use in direct care, direct care documents that are missing or expired, training and education policy, special skills training and client diagnoses, and the need for ongoing training – it never stops.

After completing this course, Administrator staff will:

Describe implications of personnel policies on daily duties,
Define Policy components for organizational structure, oversight, qualifications, competency, staffing, missed visits,
Discuss surveyor probes used to ascertain agency compliance with personnel standards or regulations,
Evaluate agency policy content as a method for directing client activities as well as verifying compliance with regulations

In this recorded course with Jennifer Windram, RN, BSN, learn skills and tools necessary to apply State Licensure rules in data collection and monitoring for your Quality Management Program.

This program includes overall requirements for a compliant quality management program and QMP components such as: data collection, data monitoring, identifying problems and areas for improvement, implementing corrective/improvement actions and monitoring those actions to decide if they were effective or not.

In this course, Quality Management – All about Data, we focus on the data collection and monitoring aspect of a QM program. This will include a more in-depth discussion of data collection and data compilation methods, with additional sample tools to help you streamline your data collection and documentation processes. (The Quality Management Basics course is recommended prior to taking Quality Management – All about Data, but it is not required).

This Certificate Workshop will include the following curriculum, with interactive discussions, presentations and case studies. The curriculum in this 2 CEU Program includes:

Review of licensing standards for the quality management program
Indicators: process vs outcome, how to choose
Common data sources
Methods to collect, compile and present data
Data collection pitfalls
Modifying existing data collection processes
After this course, you will be able to:

 Discuss the minimum standards for quality management relative to data collection
 List at least three current trends in citing deficiencies
 Identify opportunities to improve and streamline your data collection activities
 Demonstrate an understanding of how to effectively document quality management data collection

Workshop Handouts and Activities
Attendees will receive client and personnel file audit tools, a sample audit tool for focused audits, and examples of spreadsheets and other tools to compile and present data.