Advance Directives

All Home Care personnel should be able to discuss the Agency process for informing patients and clients about Advance Directives.

This course teaches advance directives for the Colorado home care  professional. 

After completing this course:

Learners will accurately identify at least three types of advance directives through the written identification of form contents, 

Learners will correctly verbalize when the agency staff is required to present the health care decision information to clients and patients,

Learners will describe how to achieve successful survey results for being compliant with Advance Directives regulation.

Infection Control

COVID-19 strategy has resulted in home care agencies placing a greater emphasis on infection control — something that will play a larger role for all in-home care providers in 2020 and beyond to be mindful of — and protective of — not only the clients but also of employees as well.

License standards overview followed by Key Federal components, Supply provisions, Standard and Transmission Precautions
P&P requirements, Governing Body and Infection Control Committee, Key terms
Data collection and Analysis, Survey readiness, Education component


Assistive Devices in Home Care

This is a non-audio, fully downloadable course for Skilled Care, Personal Care, Developmentmental Disabilities agencies. No computer is recquired for this course other than to download the materials.


Define MAE and MRADL

Explain documentation needs before and after use of assistive devices, Identify the role of assistive devices – Describe the Home Assessment purpose in the decision making process – Recognize the role of safety measures – Discuss specific physical disabilities/conditions with need for MAE – Understand the role of assistive devices for activities of daily living –
Understand the goal of home care

Non-Medical Licensure Regulations

Video program with former CDPHE Surveyor Laura Neill. The goal of this workshop is to provide an indepth review of Part 6 and Part 8 of Chapter 26 using the Non-medical Management perspective.

It is easy for managers and staff to mistake nuances in regulations while distinguishing between skilled and non-medical operations. As the Manager, you teach your staff as well as clients and their family members in understanding the differences between skilled and non-medical care in terms of when each type of care may be needed, costs involved and resources available so they can make informed care decisions.

Universal Precautions

This non-audio course presents Universal Precautions, which is required annually for workers of Skilled and Non-medical Home Care Agencies. Bonus includes Step-by-step competency test: Apply and Remove PPE. 2 CEU

Written by Barbara Buehner, RN, BSN.

Abuse, Neglect & Exploitation

This is a 2 CEU non-audio course (audio coming soon)

After this course, you will be able to:
• Identify responsibilities of Administrator/Manager relative to
abuse and neglect training
•Name symptoms of caregiver stress believed to lead to abuse
or neglect
•Discuss Abuse prevention strategies needed on an ongoing

•Recognize signs and symptoms of abuse and neglect
•Communicate and document suspected abuse and neglect
•Appropriate Policy and Procedure for Abuse, Neglect and
Exploitation Training annually in addition to new hire
orientation for employees and contract staff.


Agency Oversight and Operations

CDPHE-approved training Skilled Agency Oversight and Operations in video form with Jennifer Windram, RN, BSN and former CDPHE Surveyor.

The program focuses on the governing body and administrative requirements for skilled agencies including effective meeting minutes, PAC, annual agency evaluation, quarterly record reviews, on-call system, and tracking of agency operations such as on-call activities, complaints/incidents, infections, hospitalizations, infections, etc.

Quality Management Program

This video program with Jennifer Windram, BSN, RN, former CDPHE-surveyor will engage learners to reach a better understanding of what is expected in the Quality Management Program from a Surveyor perspective. Please note that regulatory updates from Chapter 2, Part 4 are noted in the course entitled 2021 Quality Management Program & Plan.

Course Goals
Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a quality management program and avoid common pitfalls.

Workshop Content
This Certificate Workshop will include the following curriculum, with interactive discussions, presentations and case studies. The curriculum includes:

Review of licensing standards for the quality management program
Common survey focus areas and frequently cited deficiencies
Methods to monitor care and services, prevent problems, and maintain compliance with State Licensing rules
Using the PDCA cycle to investigate and improve areas identified as needing improvement
Quality management tools used in analyzing problems and identifying solutions

Complaint and Incident Processing Part 1

This video program is CDPHE-approved Complaint and Incident Processing – Part 1 with Jennifer Windram, RN, BSN and former CDPHE Surveyor. Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents

Provision of Skilled Care and Services

This course reviews the requirements for patient care–from referral through discharge with Jennifer Windram, RN, BSN, former CDPHE Surveyor.

Learning objectives for this course:

Review of licensing standards for the provision of care, from referral to discharge, with emphasis on surveyor expectations
Common survey focus areas and frequently cited deficiencies
Formulating policies and procedures for the provision of care and services

Staffing Methodologies and Oversight of Scheduling, Staff Training and Supervision (All About Personnel Part 2)

Join Connie McWilliams in a review of Staffing methodologies, oversight of scheduling, staff training and supervision.

After completing this course, the learner will be able to:

Describe the Administrator role in HR Development and all of its components,
Define the term oversight,
Identify five areas of staffing and scheduling oversight that are often overlooked,
Communicate staffing as it relates to consumer rights and communication,
Analyze oversight issues identified in quality improvement activities,
Examine staffing and scheduling together as one of the largest single factors of poor financial, productivity and quality performance.


Financial Management

This non-audio course explores Basic Financial/Revenue Cycle Management Objectives. Learners will have all fear of this topic removed and understand how simple the root concepts really are!

After this course attendees will be able to:

~ Use the term Financial Management in a sentence to a coworker or colleague.
~ Describe the definition of Revenue Cycle and Cash Flow Cycle
~ Name the key piece of raw data that determines key revenue and expense in any home care agency
~ Distinguish between an Annual Operating Budget and Capital Expenditure Plan
~ Identify Home Care Standards regarding annual operating budget & capital expenditure plan.
~ Define Gross Profit Margin
~ Define Cost of Goods Sold
~ Distinguish between Cash and Accrual methods of accounting
~ Create a budget

Ethics in Home Care

There is an overlapping nature of Ethics, Safety and Quality.  In this non-audio course, the learning objectives include:

•Define ethics

•Understand the benefits of an Ethics Program

•Create strategies to address ethical conflicts at work.

•Identify ethical and unethical behavior.

•Verbalize the objective of an ethics program and code of conduct within

• Discuss the AMA and ANA influence on Home Care Ethics


Behavior Management and Mental Illness

Non-audio course written by Bonnie MacLeod, LCSW. Many home care agencies provide care and services to adults with a mental illness or MI. Although some consumers need specialized care, home care workers should not discount the potential impact of taking time during home visits to minimize behaviors with certain clients. Simple actions such as demonstrating emotional openness, instilling hope, and using active listening can be powerful. With practice, home care workers will feel more confident and effective using the tools described in this course.

After this course, you will be able to:
Define the term “mental illness” and what it is and what it is NOT
Discuss the historical perspective of illness and why this is important today
Name two organizations that provide key statistics, information and support on mental illness
Define DSM and how it is used with mental illness
Name at least three mental illnesses
Express how behaviors can impact care
Identify the objective of a Behavior Management Plan (BMP)
Name expectations of a BMP that are unrealistic
Define “Behavior Report (BR)”
Discuss consumer cognitive ability and affect on BMP

Oversight of Non-medical Personnel

This course has new video as of October 2021. Learners will obtain a clear understanding and appropriate application of the Licensure
Standards related to administrator oversight of
staff to maximize compliance and minimize
deficiencies. After this course, you will be able
 Discuss meeting the minimum standards
for agency PCWs and Supervisors

List at least three current trends in citing
Identify weakness in your agency relative to
commonly cited deficiencies and common
survey focus areas
Discuss policy and procedure requirements for
nonmedical staff oversight

Care of the Fragile, Ill & Complex Client

Home Care Agencies face particular challenges in providing services and coordinating care for frail, ill and complex clients. 2 CEU

This non-audio program explores the current landscape of services for patients with complex needs, details characteristics of these clients, addresses the challenges of caring for these clients, and offers programmatic and policy changes that can help Home Care Agencies better deliver services to all clients, including those with the most complex health needs.

Learning Objectives for this 2 CEU Course:
Who are complex, frail and ill clients?
Explain why the plan of care requires additional components with the Frail and Elderly.
Examine external influences that impact care of the fragile and ill.
Recognize special training and staffing considerations.
Identify KEY data elements for the Quality Management Program (QMP).
Competency Exam
Course Evaluation

Behavior Management of the Client with Dementias or Cognitive Disorders

Many home care agencies provide care and services to an adult with a cognitive (brain) impairment. Cognitively-impaired people have difficulty with one or more of the basic functions of their brain, such as perception, memory, concentration, and reasoning skills. Common causes of cognitive impairment include Alzheimer’s disease and related dementias, stroke, Parkinson’s disease, brain injury, brain tumor, or HIV-associated dementia. Although each disorder has its own unique features, family members and caregivers often share common problems, situations, and strategies.

This non-audio program is written by Bonnie MacLeod, LCSW.

Care About Care Coordination

In this non-audio course (coming soon), Attendees will learn skills and tools necessary to apply State Licensure rules in daily operations, understand why care coordination is necessary, what makes it effective, and typical barriers.

Review of licensing standards for Care Coordination,
Common survey focus areas and frequently cited deficiencies,
Challenges to monitoring Care Coordination efforts,
Understand Care Coordination barriers, measures of effectiveness, evaluation of your policy and procedure for today’s care settings.

After this course, you will be able to:

 Discuss the minimum standards for care coordination
 List at least two current trends in citing deficiencies
 Identify weakness in your agency relative to two common challenges in any Care Coordination program
 Demonstrate an understanding of Care Coordination and patient/client/family communications

Care About HIPAA, Privacy & Confidentiality

In this non-audio course we learn Administrators have a duty to ensure all workforce members understand their responsibility to abide by HIPAA rules. When co-workers become careless, the resulting damage affects the agency as well as our own personal reputation.

This Certificate eLearn course offers clear student progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device. The curriculum includes:

Privacy and Security Rules Reputational costs of HIPAA breach
Identifiers which create PHI Questions & Answers
Protecting privacy and security

After this course, you will be able to:

Distinguish between Privacy and Security rules,
Recognize situations in which confidential and protected health information can be mishandled,
Identify practical ways to protect the privacy and security of sensitive information,
Outline the duties of the Privacy Official,
Learn the costs of HIPAA breach when co-workers become careless,
Understand how mishandled confidential or protected health information is the responsibility of every worker.