In Part 2 of this program, Jennifer Windram, RN, BSN provides CDPHE-approved training on Complaint and Incident Processing on common deficiencies as well as incorporating agency action taken into the QMP.
The program includes:
Conducting a thorough investigation and finding the best resolution,
Common survey focus areas and frequently cited deficiencies,
Incorporating complaints, incidents and occurrences into your QMP.
Course Content
Part Two – Complaint and Incident Processing Supplement with forms to use
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Part Two – Complaint and Incident Slide Workbook – follow the video
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Complaint & Incident Processing Part 2
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Part 2 Activity: CNA Bowel Pgm Complaint Process
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Activities 1 through 4: Complaint Incidents
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Part 2 Complaint & Incident Exam
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