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Quality Management is agency-wide oversight.  It is also the most cited deficiency in all agency types. Jennifer Windram, BSN, RN, former CDPHE-surveyor will engage learners in this video program with updated regulations in Chapter 2 of 6 CCR 1011-1, Part 4, 4.1. This program is an update to QM Basics.

Program Goals – 2 CEUs
Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a quality management program using guiding principles, program scope, QM oversight and responsibilities, and data collection relative to client safety and client well-being. Certificate provided after the successful completion of an evaluation and exam with 80% or better score.

Program – 2 CEUs

Name the requirements for a compliant quality management plan

Discuss data that can be collected as part of the QM program

Discuss the different roles and responsibilities in quality management

Analyze the difference in QM Program and QM Plan

Identify the process for taking the data collected and using that data to select QM projects

Design, implement and document a QM project

Use QM tools in analyzing problems and identifying solutions

Materials include:

Two (2), one (1)-hour videos with corresponding Workbook with slide deck and supplemental materials with Sample policies, Sample QM Plan, Sample QM Data Collection Plan, Sample chart audit tool, Sample QM minutes using data collected, Sample Intervention plan of a problem identified.

Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.

Who Should Attend
This workshop is appropriate for Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, Quality Management Personnel, Social workers, Health Information Director, Billing office director, Patient Safety Officer, Discharge planners, Transitional Care Staff, Compliance officer, Chief Operations Officer, Medical Directors and Physicians, all nurses with direct patient care, Risk Managers, Regulatory Officers, Physician Advisors, UR nurses, Accreditation coordinator, Nurse Educators, Chief Executive Officer, Field Staff, Clinical managers, PI director.

COVID-19 strategy has resulted in home care agencies placing a greater emphasis on infection control — something that will play a larger role for all in-home care providers in 2020 and beyond to be mindful of — and protective of — not only the clients but also of employees as well.

The purpose of this course is to help home care agencies create a program to identify and develop internal staff for management tracks so that an adequate workforce is always being cultivated.

With our Developing New Managers self-study, you’ll understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning. It’s a simple but not easy strategy that requires ongoing diligence.  

(You asked and we delivered a course that is 100% downloadable) and includes:

● Print and Read Lesson Plan and Self-study Guide individually or as a group

(listen to the audio coming soon)

● Take 10 paper quizzes during the inservice.

● Print Certificate and file in your Training Record 

CDPHE-approved training Skilled Agency Oversight and Operations in video form with Jennifer Windram, RN, BSN and former CDPHE Surveyor.

The program focuses on the governing body and administrative requirements for skilled agencies including effective meeting minutes, PAC, annual agency evaluation, quarterly record reviews, on-call system, and tracking of agency operations such as on-call activities, complaints/incidents, infections, hospitalizations, infections, etc.

This video program with Jennifer Windram, BSN, RN, former CDPHE-surveyor will engage learners to reach a better understanding of what is expected in the Quality Management Program from a Surveyor perspective. Please note that regulatory updates from Chapter 2, Part 4 are noted in the course entitled 2021 Quality Management Program & Plan.

Course Goals
Attendees will learn skills and tools necessary to apply State Licensure rules in the implementation of a quality management program and avoid common pitfalls.

Workshop Content
This Certificate Workshop will include the following curriculum, with interactive discussions, presentations and case studies. The curriculum includes:

PROGRAM – 2 CEUs
Review of licensing standards for the quality management program
Common survey focus areas and frequently cited deficiencies
Methods to monitor care and services, prevent problems, and maintain compliance with State Licensing rules
Using the PDCA cycle to investigate and improve areas identified as needing improvement
Quality management tools used in analyzing problems and identifying solutions

This video program is CDPHE-approved Complaint and Incident Processing – Part 1 with Jennifer Windram, RN, BSN and former CDPHE Surveyor. Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents

This course reviews the requirements for patient care–from referral through discharge with Jennifer Windram, RN, BSN, former CDPHE Surveyor.

Learning objectives for this course:

Review of licensing standards for the provision of care, from referral to discharge, with emphasis on surveyor expectations
Common survey focus areas and frequently cited deficiencies
Formulating policies and procedures for the provision of care and services

Join Connie McWilliams in a review of Staffing methodologies, oversight of scheduling, staff training and supervision.

After completing this course, the learner will be able to:

Describe the Administrator role in HR Development and all of its components,
Define the term oversight,
Identify five areas of staffing and scheduling oversight that are often overlooked,
Communicate staffing as it relates to consumer rights and communication,
Analyze oversight issues identified in quality improvement activities,
Examine staffing and scheduling together as one of the largest single factors of poor financial, productivity and quality performance.

This non-audio course explores Basic Financial/Revenue Cycle Management Objectives. Learners will have all fear of this topic removed and understand how simple the root concepts really are!

After this course attendees will be able to:

~ Use the term Financial Management in a sentence to a coworker or colleague.
~ Describe the definition of Revenue Cycle and Cash Flow Cycle
~ Name the key piece of raw data that determines key revenue and expense in any home care agency
~ Distinguish between an Annual Operating Budget and Capital Expenditure Plan
~ Identify Home Care Standards regarding annual operating budget & capital expenditure plan.
~ Define Gross Profit Margin
~ Define Cost of Goods Sold
~ Distinguish between Cash and Accrual methods of accounting
~ Create a budget

There is an overlapping nature of Ethics, Safety and Quality.  In this non-audio course, the learning objectives include:

•Define ethics

•Understand the benefits of an Ethics Program

•Create strategies to address ethical conflicts at work.

•Identify ethical and unethical behavior.

•Verbalize the objective of an ethics program and code of conduct within

• Discuss the AMA and ANA influence on Home Care Ethics

Non-audio course written by Bonnie MacLeod, LCSW. Many home care agencies provide care and services to adults with a mental illness or MI. Although some consumers need specialized care, home care workers should not discount the potential impact of taking time during home visits to minimize behaviors with certain clients. Simple actions such as demonstrating emotional openness, instilling hope, and using active listening can be powerful. With practice, home care workers will feel more confident and effective using the tools described in this course.

After this course, you will be able to:
Define the term “mental illness” and what it is and what it is NOT
Discuss the historical perspective of illness and why this is important today
Name two organizations that provide key statistics, information and support on mental illness
Define DSM and how it is used with mental illness
Name at least three mental illnesses
Express how behaviors can impact care
Identify the objective of a Behavior Management Plan (BMP)
Name expectations of a BMP that are unrealistic
Define “Behavior Report (BR)”
Discuss consumer cognitive ability and affect on BMP

This course has new video as of October 2021. Learners will obtain a clear understanding and appropriate application of the Licensure
Standards related to administrator oversight of
staff to maximize compliance and minimize
deficiencies. After this course, you will be able
to:
 Discuss meeting the minimum standards
for agency PCWs and Supervisors

List at least three current trends in citing
deficiencies
Identify weakness in your agency relative to
commonly cited deficiencies and common
survey focus areas
Discuss policy and procedure requirements for
nonmedical staff oversight

Many home care agencies provide care and services to an adult with a cognitive (brain) impairment. Cognitively-impaired people have difficulty with one or more of the basic functions of their brain, such as perception, memory, concentration, and reasoning skills. Common causes of cognitive impairment include Alzheimer’s disease and related dementias, stroke, Parkinson’s disease, brain injury, brain tumor, or HIV-associated dementia. Although each disorder has its own unique features, family members and caregivers often share common problems, situations, and strategies.

This non-audio program is written by Bonnie MacLeod, LCSW.