Complaint and Incident Management 2024 NEW!
In this 2 CEU course, you will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents
- Discuss the minimum standards for complaint & incident processing
- Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
- Attendees receive the Complaints Guide, sample forms, policies and protocols
- Real life scenarios and deficiencies are used to demonstrate requirements for compliance.
- Essential and Best Practices needed to meet higher standards is included