Complaint and Incident Management 2024 NEW!


In this 2 CEU course, you will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents

  • Discuss the minimum standards for complaint & incident processing
  • Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
  • Attendees receive the Complaints Guide, sample forms, policies and protocols
  • Real life scenarios and deficiencies are used to demonstrate requirements for compliance.
  • Essential and Best Practices needed to meet higher standards is included


There are no reviews yet.

Be the first to review “Complaint and Incident Management 2024 NEW!”